ba999 Privacy Policy

ba999 is an online gaming and sports betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to ba999's website, mobile app, and all related services.

This policy tells you: (a) what types of information we collect; (b) why and how that information is used; (c) who we may share information with; and (d) what steps we take to protect your information.

Before you start using ba999's services, please read the Terms and Conditions carefully, as the privacy policy and terms complement each other and both apply together.

2.1 Registration and Identity Verification Information

When creating an account, ba999 collects the following information:

• Full name (as shown on national ID card or passport)
• Date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• Copy of national ID card or approved identity document (as part of the KYC process)

2.2 Financial Transaction Information

During deposits and withdrawals, we record the transaction date, amount, and payment method used (such as bKash, Nagad, Rocket, or Upay). Full payment account numbers are not stored on ba999's servers — only partial reference information is kept.

2.3 Usage and Technical Information

When you use ba999, certain information is collected automatically: IP address, browser type, device model, operating system, login time, page visit history, and session data. This information is used for platform security and improvement.

2.4 Communication Information

Messages you send when seeking support via live chat or email are stored for security purposes and to improve service quality.

ba999 uses collected information only for the following purposes:

• Account management: Registration, login verification, password recovery, and OTP verification.
• Identity verification (KYC): Confirming the identity of the account holder before processing financial transactions.
• Transaction processing: Receiving deposits, processing withdrawals, and keeping records of bonus payments.
• Security and fraud prevention: Detecting unusual transactions, multiple accounts, and suspicious activity.
• Customer support: Providing accurate and timely responses to your complaints and queries.
• Platform improvement: Analysing user experience to improve service quality.
• Legal compliance: Following applicable laws and regulations.

Your personal information is never sold to or exchanged with third-party advertising agencies.

ba999 may share information with third parties in limited circumstances:

4.1 Service Provider Partners

ba999 works with trusted partners to process payments and provide technical services. These partners are given only the information necessary to carry out their specific task and may not use that information for any other purpose.

4.2 Legal Obligations

ba999 may be required to disclose information in response to a court order, government authority directive, or applicable law. In such cases, we provide as little information as possible.

4.3 Business Restructuring

In the event of a change of ownership, merger, or acquisition of ba999, user information may be transferred to the new owner. Users will be notified in advance in such cases.

ba999's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are necessary to keep login sessions active, perform security checks, and remember language settings. Disabling them will prevent the platform from working properly.

5.2 Analytics Cookies

Analytics cookies are used to understand user behaviour and traffic patterns. This information is analysed in aggregated and anonymous form, with no individual identity attached.

You can disable cookies from your browser settings, but doing so may limit some features of the platform.

ba999 uses industry-standard technologies and practices to keep your personal and financial information secure:

• SSL Encryption: All data exchanged between the platform and your device is encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — it is stored using a strong hashing algorithm.
• Two-step Verification: OTP verification is required for sensitive actions.
• Access Control: Only authorised staff can view user information for specific, necessary purposes.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.

However, no internet-based system is completely secure. Keep your password confidential and do not share it with anyone.

ba999 retains your personal information for as long as it is needed. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Legal and financial records are kept for a set period even after an account is closed.
• Transaction records are retained long-term for financial audit purposes.
• Communication logs are kept for a limited period.

Once the retention period ends, information is securely deleted or anonymised.

As a ba999 user, you have the following rights regarding your own information:

• Right to Access: You may request a copy of the information stored about you.
• Right to Correction: Contact ba999 support to correct any incorrect or incomplete information.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In specific cases you may ask for processing of your information to be temporarily paused.
• Right to Portability: You may request your information in a machine-readable format.

To exercise these rights, contact ba999 via live chat or email. For more information on responsible gaming, visit the Responsible Gaming page.

ba999's platform may integrate various third-party services for running games, such as game studios or payment processors. These third parties have their own privacy policies, and ba999's policy does not apply to them.

ba999 is not responsible for how third parties use data. However, we work only with trusted and reliable service providers.

ba999's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is in place at registration. Accounts of suspected underage users may be suspended without prior verification. If we learn that someone under 21 has created an account, that account and all related information will be deleted immediately.

ba999 may update this privacy policy from time to time. When changes are made:

• An updated version with a new date will be published on this page.
• Registered users will be notified by mobile or email in the case of significant changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

It is recommended that you check this page regularly to stay informed about any important changes.

If you have any questions about this privacy policy or wish to make a request regarding your information, contact the ba999 support team. Detailed information about ba999 is available on the About Us page.

For answers to common questions, visit the FAQ section — many common questions are answered there.